Introduction

ULTEH is a powerful AI platform designed to help businesses create, deploy, and optimize conversational experiences for their customers. Our platform combines state-of-the-art natural language processing with an intuitive interface, making it easy to build sophisticated chatbots without technical expertise.

With ULTEH, you can automate customer support, generate leads, process orders, or provide personalized recommendations. Our platform integrates seamlessly with your existing systems and adapts to your brand identity.

This documentation covers everything from basic setup to advanced features, helping you make the most of ULTEH's capabilities. Whether you're just getting started or looking to optimize your chatbot's performance, you'll find the information you need here.

Creating Your First Chatbot

1. Sign up for an account - Visit the ULTEH registration page and create your account.
2. Create a new project - From your dashboard, click "New Agent" and give your chatbot a name.
3. Define your chatbot's purpose - Select a template based on your use case or start from scratch.
4. Train your AI - Enter your website URL, then upload your FAQs, documentation, or other content to train your chatbot.
5. Customize appearance - Adjust colors, fonts, and other design elements to match your brand.
6. Test your chatbot - Use the built-in simulator to test conversations and refine responses.
7. Deploy to your website - Copy the embed code and add it to your website.

The ULTEH dashboard provides an intuitive interface for managing all your chatbot projects.

Key Concepts

Before diving deeper, it's helpful to understand these key concepts:

• Intents - User goals or actions your chatbot needs to recognize.
• Entities - Specific pieces of information extracted from user queries.
• Flows - Predefined conversation paths to guide users to their goals.
• Knowledge Base - Information your chatbot can reference when answering questions.

ULTEH provides a wide range of configuration options to customize how your chatbot interacts with users. This section covers the essential settings that determine your chatbot's behavior.

General Settings

• Name and Avatar - Personalize your chatbot with a name and image that represents your brand.
• Welcome Message - Configure the first message users see when interacting with your chatbot.
• Fallback Responses - Define how your chatbot responds when it doesn't understand a query.
• Operating Hours - Set when your chatbot is active and what happens outside those hours.

Conversation Settings

• User Identification - Choose if and when to collect user information.
• Response Time - Adjust typing indicator duration to simulate natural conversation.
• Conversation Memory - Configure how long your chatbot remembers context from previous messages.
• Human Handoff - Set conditions for transferring conversations to human agents.

The quality of your chatbot's responses is crucial for user satisfaction. ULTEH provides multiple ways to ensure your chatbot gives accurate, helpful answers to user queries.

Training Your Chatbot

Improving response quality starts with proper training:

• Import Existing Content - Upload FAQs, help articles, product information, and other relevant documents.
• Define Custom Intents - Create specific intents for common user queries with multiple example phrases.
• Review Conversation Logs - Analyze real conversations to identify gaps in your chatbot's knowledge.

Response Refinement

Using a custom domain for your chatbot enhances brand consistency and builds trust with your users. This section explains how to set up and manage custom domains for your chatbots.

Benefits of Custom Domains

• Brand Consistency - Keep your brand messaging coherent by hosting your chatbot on your own domain.
• User Trust - Users feel more secure interacting with a chatbot on your official domain.
• SEO Benefits - Conversations hosted on your domain can contribute to your site's SEO performance.
• Customized Experience - Create a fully branded conversation portal with your logo, colors, and styling.

Managing Multiple Domains

Enterprise users can configure multiple custom domains for different chatbot instances:

• Specific Products - Create dedicated chatbots for different product lines (e.g., support.product1.com, support.product2.com).
• Geographic Regions - Set up region-specific chatbots (e.g., support.us.company.com, support.eu.company.com).
• Distinct Brands - Maintain separate chatbot instances for different brands in your portfolio.

ULTEH's analytics tools help you understand how users interact with your chatbot, identify areas for improvement, and measure the impact on your business objectives. This section covers the key metrics and reporting features available on the platform.

Analytics Dashboard

The analytics dashboard provides a comprehensive overview of your chatbot's performance:

The ULTEH analytics dashboard showing key performance metrics.

Key Performance Metrics

Conversation Analysis

Dive deeper into individual conversations to understand user experiences:

• Conversation Flow Visualization - See the paths users take through your chatbot's decision tree.
• Bottleneck Identification - Identify where users commonly get stuck or abandon conversations.
• Sentiment Tracking - Monitor emotional trends throughout the conversation.
• Drop-off Points - Pinpoint where users leave conversations and why.

Business Impact Reporting

Measure the effect of your chatbot on core business metrics:

• Lead Generation - Track new leads captured and qualification rates.
• Support Deflection - Calculate cost savings from automated customer support.
• Conversion Rate - Measure sales and conversion activities through the chatbot.
• ROI Calculator - Analyze the return on investment for your chatbot implementation.

Continuous Improvement

Use analytics to drive continuous improvement:

1. Identify Knowledge Gaps - Find common questions your chatbot struggles to answer.
2. Optimize Conversation Flows - Streamline paths based on user behavior analysis.
3. A/B Testing - Compare different response strategies to determine the most effective approaches.
4. AI Recommendations - Receive automated suggestions for improving performance.

ULTEH offers extensive customization options to ensure your chatbot aligns perfectly with your brand identity and specific business requirements. This section covers all the ways you can personalize your chatbot's appearance, behavior, and functionality.

Visual Customization

The Visual Customization interface lets you configure your chatbot's appearance and behavior.

Chat Interface Configuration

• Initial Messages - Set the welcome text users see when first interacting with your chatbot.
• Suggested Messages - Create quick response options to guide user interactions.
• Message Placeholder - Customize the text in the input field to prompt user actions.
• User Feedback - Enable options to collect ratings and comments from users.

Conversation UI

• Message Bubbles - Customize shape, color, and spacing for both user and bot messages.
• Typography - Choose fonts, sizes, and styles for all text elements.
• Input Field - Style the user input area, buttons, and placeholders.
• Quick Reply Buttons - Design suggestion buttons that guide user choices.

Conversation Customization

• Personality and Tone - Define your chatbot's communication style (formal, casual, friendly, professional).
• Conversation Flow - Create custom conversation paths for different user scenarios.
• Response Templates - Design templates for common types of responses (information, errors, confirmations).
• Rich Media - Incorporate images, videos, carousels, and interactive components in responses.
• Buttons and Actions - Create custom button sets for collecting information or guiding users.

Advanced Customization

For enterprise customers, ULTEH offers fully custom development services to create unique chatbot experiences tailored specifically to your requirements. Contact our sales team to learn more.

This section covers advanced features and configurations for developers and power users who want to extend ULTEH's capabilities beyond the standard options.

JavaScript API

The ULTEH JavaScript API allows developers to control the chatbot programmatically and integrate it deeply with your website's functionality:

Conditional Logic

Create sophisticated conversation flows with conditional logic:

• Entity-Based Routing - Direct users to different paths based on extracted entities.
• User Attributes - Personalize responses based on user data (location, preferences, history).
• Contextual Variables - Store and use information gathered during the conversation.
• External Data Conditions - Make decisions based on real-time data from your systems.

The deployment options screen showing various integration methods for your website.

Authentication and Security

Implement advanced security for sensitive use cases:

Natural Language Processing (NLP) Configuration

Fine-tune your chatbot's language understanding capabilities:

• Entity Recognition - Create custom entities specific to your business domain.
• Synonyms and Variations - Define alternative phrases for key terms in your industry.
• Context Retention - Configure how long certain types of information remain active in conversations.
• Language Models - Select and configure the optimal language models for your use case.

Deployment Options

Enterprise users can leverage advanced deployment configurations:

• Single Sign-On (SSO) - Integrate with your organization's identity provider.
• On-Premises Deployment - Host ULTEH within your own infrastructure for maximum data control.
• Custom VPC - Deploy in an isolated cloud environment for enhanced security.
• Dedicated Instances - Ensure optimal performance with dedicated resources.

This section provides guidance for diagnosing and resolving common issues with your ULTEH chatbot implementation.

The testing interface allows you to simulate conversations and identify potential issues.

Chatbot Not Appearing

Poor Response Quality

Integration Issues

Performance Issues

Diagnostic Tools

ULTEH provides several built-in diagnostic tools to help identify and resolve issues:

• Health Check - Runs a comprehensive check of your chatbot configuration.
• Integration Tester - Tests connections to third-party services and APIs.
• Response Evaluator - Analyzes why specific queries trigger certain responses.
• Performance Monitor - Tracks response times and system usage.

Security is a core foundation of the ULTEH platform. We implement comprehensive measures to protect your data and ensure reliable, secure operations for your chatbots.

Security Best Practices

We recommend following these security best practices when configuring your ULTEH chatbot:

• Use Strong Authentication - Enable multi-factor authentication for all team members with access to your ULTEH account.
• Regular Access Reviews - Periodically review team permissions and remove access for departed team members.
• API Key Management - Rotate API keys regularly and use separate keys for different environments.
• Data Minimization - Only collect and store the user information necessary for your use case.
• Private Knowledge Base - Ensure sensitive information is properly marked as internal-only in your knowledge base.

Enterprise Security Features

Enterprise customers have access to additional security capabilities:

• Single Sign-On (SSO) - Integration with major identity providers (Okta, Azure AD, etc.).
• Customer-Managed Encryption Keys - Bring your own encryption keys for maximum control.
• Data Residency Options - Choose specific geographic regions for data storage.
• Advanced Logging and Monitoring - Detailed audit logs and SIEM integration.
• Dedicated Environment - Isolated infrastructure for highest security requirements.

For detailed information about our security practices, please contact our security team at [email protected].